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How 99xbet Handles Your Personal Information

This privacy policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby. Access to our platform depends on your local law and eligible regions — read this page before you start.

Account data protectedbKash, Nagad, Rocket wallet data handled with careNo data sold to third partiesYou can request your data any timePolicy applies to all supported Bangladesh regions
99xbet How 99xbet Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard security measures across every layer of the account system — from the moment you submit your registration details to the point where a Rocket or Nagad withdrawal is confirmed. Here is what that looks like in practice across four areas of your account.

Cookies and Session Data

We use session cookies to keep you logged in across pages. Analytics cookies help us see which lobby sections are used most. You can adjust cookie settings from your browser at any point.

Account Security and Access

Account login uses a one-time password sent to your registered mobile number. If we detect a login from an unfamiliar device, we prompt re-verification before granting access to your wallet.

Data Retention

We keep your account and transaction records for as long as your account is active and for the period required by applicable law in your region. Closed accounts are archived, not immediately deleted.

Requesting Changes to Your Data

You can ask us to correct your registered name, email or phone number through live chat or our support email. Wallet-linked records such as your bKash number follow a short verification step before we update them.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something on your account, or raise a concern about how your information is used, you can contact our support team directly. We handle privacy requests separately from general account help — use the channels below and include your registered account email so we can locate your record without delay.

Live Chat Open the chat widget inside your account dashboard. State that your message is a privacy request and our team will route it to the right person.
Email Support Send your privacy query to our support email address. Include your account username and the specific data request — correction, deletion or access.
Account Help Centre The help section inside your account lists the steps for a data access request. You can start the process there without contacting support first.

Common Questions About Your Privacy on 99xbet

Below are the questions we hear most often from account holders in Bangladesh about how their data is handled, who can see it, and what rights they have over it.

We collect your name, mobile number, email address and the payment method you register — bKash, Nagad or Rocket. We also log your device type and session activity to keep your account secure.

We share payment data only with the processors needed to complete your transaction. We do not pass your bKash or Nagad account number to marketing companies or unrelated third parties.

Yes. Contact our support team via live chat or email, state it is a data access request, and include your registered account email. We will locate your record and respond with what we hold.

We retain records for as long as your account is active and for any additional period required by applicable law in your region. If you close your account, your records move to an archive rather than being deleted immediately.

Reach us through live chat or support email. For basic details like your email, we update them after verifying your identity. Changes to your linked Rocket or bKash number require a short verification step.

The policy covers all accounts opened through 99xbet, but the specific data rights available to you depend on your local law and the eligible region from which you access the platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.